COVID-19 Protocol 

The clinic is reopening Monday, June 8th for Chiropractic, Massage, and Naturopath services! 

In compliance with the Ministry of Health and our respective colleges in regards to COVID-19, we have implemented new protocols to ensure the health and safety of our patients and staff. 

We truly appreciate your understanding, patience, and cooperation as we navigate this new way of operation! 

Patient Responsibilities

- You will be emailed a mandatory online survey 24-hours before your appointment that screens for COVID-19. You are required to complete this survey before entry of our clinic and before each appointment.

- When you arrive for your appointment, please call the clinic from your vehicle (905-492-8688) to check in. If we do not answer the phone, please leave a message with your name and call back number. The front door will remain locked at all times. Please arrive at your appointment alone. Non-essential visitors are not permitted to remain in our waiting room.

- You are required to wear a mask in the clinic. We strongly encourage you to bring a mask from home. If you do not have a mask, we have disposable masks available for purchase for $1.00. You must perform hand hygiene upon entering the clinic. We have hand sanitizer available for your use.

- A second screening process will take place in the clinic. Your temperature will be taken, and we will review your completed online pre-screening survey to confirm your answers are accurate as of your appointment time.

- We kindly ask that you pay for your service upon arrival. We are not accepting cash at this time, but our system allows for credit/debit transactions via tap. You will be emailed a copy of your receipt for your service (no hardcopies).

Cleaning and Disinfection 

- All appointment times have been adjusted to allow for proper cleaning and disinfection of each treatment room in between patients, as well as to manage patient flow within the clinic.

- Appointments are now scheduled so there is time allotted to properly clean and sanitize all rooms. 

- Disinfectants and sanitizers used are approved by Health Canada. 

- A “wipe-twice” method is used to clean and disinfect. Surfaces are wiped with a cleaning agent to clean off soil, and wiped again with a disinfectant. Cleaning cloths or ready-to-use wipes are changed/disposed of when visibly soiled or no longer wet enough to allow for appropriate contact time. 

- All high-touch surfaces are cleaned and disinfected regularly and after contact. E.g. Doorknobs, light switches, washrooms including toilet handles, countertop, chairs, pens, clipboards, telephone, keyboards, payment machine, touch screens, plexiglass barrier, etc. 

- Items have been removed that are frequently shared, difficult to clean, or not necessary. E.g. magazines, water services, etc. 

- All rooms including contact surfaces are cleaned and disinfected after each use and between patients. E.g. tables, chairs, therapeutic tools and devices, topical product containers, etc. Items that cannot be cleaned and disinfected between patients have been removed. E.g. table warmers/pads. 

- For tables, the face cradle cover is changed after each patient, and the face cradle is cleaned and disinfected after each patient. 

- Linens, blankets and pillows are changed between patients, and washed and dried in the highest heat possible. Used linens are stored in a container with a lid until they are washed. 

- Any cloth items, such as towels, sheets, and headrest coverings that are used are laundered in hot water. Staff that are handling these items are gloved for both dirty and clean laundry processing. New gloves are used when handling clean laundry. 

Personal Protective Equipment 

- All practitioners must wear a surgical/procedural mask.  

- All patients must wear a mask. Patients are encouraged to bring and use their own clean disposable or reusable mask. Masks are available for purchase for $1.00.

- Practitioners may use one mask for multiple patients, but it must be discarded when wet, damaged, soiled, exposed to bodily fluids, if taking a break, and at the end of the day. 

- Single use gloves may be used but are not required. 

- Practitioners are not required to wear goggles, face shields, gowns or booties.

Hand Hygiene 

- Everyone, including staff and patients, are to perform hand hygiene upon arrival of the clinic, and before leaving a treatment room. 

- Hand hygiene is performed: a. before and after each patient contact, b. before and after performing an invasive procedure, c. before preparing, handling or eating food, d. after care involving body fluids and before moving to another activity, e. before putting on and after taking off gloves and other PPE, f. after personal body functions (e.g., blowing one’s nose, coughing or sneezing), g. whenever hands come into contact with secretions, excretions, blood and body fluids, h. after contact with items from a patient, and i. whenever there is doubt about the necessity for doing so. 

Physical Distancing 

- Physical settings and interactions have been redesigned to minimize contact between individuals where possible. E.g. a plexiglass barrier has been installed at reception, chairs have been removed from waiting room. Individuals should remain two meters away from each other where possible. 

- New system has been implemented to reduce the number of people in the clinic. I.e. Clients are asked to arrive alone to their appointment. Non-essential visitors are not permitted to wait in the waiting room. Clients are asked to wait in their vehicle upon arrival, and check in for the appointment via phone call. 

- Limited exchange of paper. I.e. No cash payments at this time, and receipts will be emailed. Credit or debit card is accepted. 

*Active Integrative Medicine reserves the right to update and amend these procedures and protocols at any time for the safety of their staff and patients.*

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